Re: Roku Express Error "Code 005" Initial Setup--Solved! Still cannot connect. The TV no longer could find the signal after restarting, so I had to unplug the Roku and re-plug it back in. I've gone to the secret screen, got a new I.P. Three tries: it starts and runs: 5% then 14% then 17% each time it - Answered by a verified Electronics Technician I've already spent an hour on this problem that seems to be a known issue. I can see it in the router software as well and on the "secret screen" I do in fact have a valid IP address. I don't want to spend $40 on the next one up.UPDATE:  I finally got it working! Tried to contact Roku's "superb" support and guess what, it doesn't even exist. Im.going theough the software update for the sixth time now. Jun 22, 2020 - When you are using your Roku device, there are multiple errors that you can face. Then you need to perform the activation process on the Roku device. However, when selecting the "OK" button the progress never moved from 0%. Have tried alternative WIFI sources such as hotspot. @AmberChantel . Should not be this hard - & really, resorting to a secret screen to fix something that should work????? But you could try a hard reset, and begin the process all over again. Had to unplug it again and re-plug it back in. Just grab your phone and dial ROku helpline number for instant solution USA/Canada: +1-888-480-0288 & UK: +44-800-041-8324. Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more. I have fantastic internet and I was able to setup one express with no issues, the second one won't download that initial update. Roku Express Error "Code 005" Initial Setup--Solve... 08-08-2019 01:27 PM. That's how nasty bots can find your email address and start bombing you with spam. You can plug one end of the wire to the router and the other to Roku. Some Roku devices have the feature to connect to the network using both wireless and wired. In just a few seconds, it said "The software update server could not be reached. Some of the most common errors are the Roku Error Code 005. We'll also make sure you're on top of the latest Netflix and Prime releases. I'm getting fed up with it! I tried rebooting the router, then rebooting the Roku. STILL WILL NOT CONNECT. Go-Roku is one of the best technical support pro… This is insane that I have spent 2.5 hours at this point trying to install a simple dongle. I added the Express to my home devices. Still cannot connect. After that, connect your Roku device to a proper internet connection through a network. It would just go through the update process three times in a row, then the TV would no longer read the unit so I would have to unplug the Roku Express and plug it back in.I went through this process for an hour, then went looking for troubleshooting info, and found this post. You can choose a wired or wireless network. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Roku error code 005 error code occurs when your Roku streaming device unable to update to the latest software. The download and installation are typically done automatically without interrupting your use of the Roku … Roku Express Error "Code 005" Initial Setup--Solve... ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Don't get panic. I have done the factory reset and tried again 5 times. Tried rebooting my mesh wireless node as well. If you see that the Roku has suffered an electricity breakage, then you will see that an alert will be … Every single time I try I end up getting the error 005. Go-Roku is one of the best technical support providers for the Roku products. Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more. This issue looks like it's been going on for a year now. Manufacturer Support & Warranty Resources. Just bought my Roku Express on Monday 10/29/18 and this is what I had to do. Enter your e-mail below and we'll send you our best streaming tips weekly for the Firestick, Roku, your Smart TV. Now, I don't have an IP address showing like I did when I started this process.This is supposed to be the EASY Roku! So it is not my connection, it is the Roku doesn’t know where the update server is and I have no way to update this. I dont know what else to do. I have a Roku Streaming Stick, a Premiere, and a Roku TV, and this was the first unit that I've had any issues with.FINALLY I tried to use my mobile hotspot and that worked. If you will face any kind of difficulty then you can simply… Manufacturer Support & Warranty Resources, Yamaha 7.2 surround sound Set up to roku express stick. Very frustrating as I have just paid for ATT highest speed fiber optic WIFI (1,000 bps) and paid for youtube TV and can't use because of the defective Roku devices which will not install properly. Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance. Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. Just bought the express and am having the same issue. Help!! I was ready to chuck this thing as far as I could throw it. I go to the Secret Screen. No customer service support, either. No Ethernet option, so I cannot check that. The Roku should be back to the initial setup screen you first saw when it was turned on. I was ready to chuck this thing as far as I could throw it. So frustrating!! Serial numbers for the 3 Roku devices which won't download updates are: I wanted to add that I had the same issue, but I didn't get an error code. No Ethernet option, so I cannot check that. Error code 005. I restarted it one last time (again, plug/replug to get the TV to read the signal after restarting) and checked my Circle (parental controls) settings. I entered the “secret screen” and it shows “Software Update Server: release”. I've invested in 4 Roku units and only the one closest to the router/wifi from AT&T is able to connect. Also, strongly suggest you remove your email address from your post. This is the time when you will be facing Roku error code 005. Everything else in the house hooked up to wifi and the router is working fine. Please PM me with your Roku account email address, and the serial number of your device found in Settings>System>About. I returned one express only to have the same issues with the next one. It appears to be an error in the Roku system software. I tried restarting my Roku. Tried rebooting my mesh wireless node as well. The Roku device is one of the best streaming players that can play up to 4K Ultra HD content at a budget friendly price. I had an IP address. Roku error code 005 error code occurs when your Roku streaming device unable to update to the latest software. Had to unplug it again and re-plug it back in. Using the Secret Screen referenced in the original post, I tried manual update (no luck), factory reset (still had the same issue), and tried cycling the update (this did nothing). I tried restarting my Roku. Has anyone been able to get support from Roku on this issue or are they divorcing themselves of the issue? AGAIN, I have to unplug/re-plug the unit. Same here (Roku Express). You will face this error in the attempt to update the device. I don't want to spend $40 on the next one up.UPDATE:  I finally got it working! Just bought this Roku express and it won't run update in the initial setup. work if the error screen is present. More patience that I had ... same issues, tried it 3 times, same error code - back in the box & returned to the store . It connects just fine to my router. Now, even though it could find it before I did the update, it now cannot connect to my network. After updating the software, the unit worked just fine with my existing home network. Are you unable to update your Roku device Software ? Error 005 on software update. I tried rebooting the router, then rebooting the Roku. It wouldn't have solved anything, and I would have had to fish it out of the snow, but I thought I'd feel better.Once I updated the software and registered my device, I disconnected from the hotspot so that I could connect to the wireless network in my home. By this point I had been working on this for close to two hours. Roku Error code 005 Roku Error code 005 occurs while updating the software or dowloading the software. However no matter what I do I keep getting error code 005. The roku software update failed error code 003 is developing at a frantic pace. I go to the Secret Screen. I'm not sure which one worked; I'm just happy it finally works now. I don't get it. I factory reset my Roku express+ and it will go to the language screen and then to set up wireless connection and then keeps updating software and won’t go any further. WIFI is perfect, 3 green checks. @RokuTannerD - like my neighbor's wireless? This solution. I have tried several times, tried with different ips and even tried to connect it by sharing a wireless network with my laptop. Learn how you can resolve Rou Software Update issue on your device or call experts to fix the issue. Still won't connect. We would recommend taking a look a the troubleshooting steps provided by our Support page here: What should I do if my Roku® device is unable to update software? But you could try a hard reset, and begin the process all over again. I wanted to add that I had the same issue, but I didn't get an error code. If anyone is experiencing this issue and doesn't get solved by following these steps, return your unit and buy another device from other company which actually offers customer support. Have tried the secret screen manual update protocol suggested in this community thread. Jump to solution. Nothing works and appears clear the Roku products are defective - this is definitely not a network connection issue as the network is highest state of the art performance you can buy from ATT. It wouldn't have solved anything, and I would have had to fish it out of the snow, but I thought I'd feel better.Once I updated the software and registered my device, I disconnected from the hotspot so that I could connect to the wireless network in my home. There may be a problem with your network", asked me to try again or cancel and try again later, and stated error "code 005". It would just go through the update process three times in a row, then the TV would no longer read the unit so I would have to unplug the Roku Express and plug it back in.I went through this process for an hour, then went looking for troubleshooting info, and found this post. Let us look at the way on how you will be able to update your device and resolve the Roku error 005: There may come a time when the Roku service might be temporarily unresponsive. Network - Wireless & Wired Connections. Please help or I'm returning this and getting an Amazon fire TV stick. Date Added: Jan 23, 2021 Expiry Date: Apr 23, 2021 Reply Email: (Reply Below) Using the Secret Screen referenced in the original post, I tried manual update (no luck), factory reset (still had the same issue), and tried cycling the update (this did nothing). Our technical experts can help you to solve your queries instantly. Roku Express Error "Code 005" Initial Setup--Solve... DO NOT select the "OK" button. Ignore anything on the screen until 30 seconds or more have passed, then release the button. Re: Roku Express Error "Code 005" Initial Setup--Solved! Still won't connect. I don't get it. This is still a pain as future updates may require using mobile data. No customer service support, either. I have a Roku Streaming Stick, a Premiere, and a Roku TV, and this was the first unit that I've had any issues with.FINALLY I tried to use my mobile hotspot and that worked. I'll be able to assist you further from there. Now, I don't have an IP address showing like I did when I started this process.This is supposed to be the EASY Roku! Re: Roku Express Error "Code 005" Initial Setup--Solved! This is insane that I have spent 2.5 hours at this point trying to install a simple dongle. Even set it up on my phone as a mobile hotspot with no success. Re: Unable to do initial software update - error 005. I am getting this error too no matter what I try. Weird, but it works. Allow Malimar TV Support Agent to remotely connect to your desktop or device without having to install any software. Roku premiere. Just make sure that your router is working as expected. address, restart it and everything else. We need to know what model Roku you are speaking of. Thanks for letting us know about the issue that you are experiencing. You can enjoy watching Netflix, YouTube, or … STILL WILL NOT CONNECT. All you get is "try looking at these FAQs". If that doesn't happen, then it's probably defective and should be returned for another. This error code Normally occurs if the connection not working properly. If you can't help me then its going to get returned. Your serial number tells us nothing. I had an IP address. OK so I searched several forums and found no direct, to-the-point instruction for fixing a repeating error Code 005 on initial setup of the Roku Express, so thought I'd post what worked for me. AGAIN, I have to unplug/re-plug the unit. In addition, I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can update your device. Everything else in the house hooked up to wifi and the router is working fine. I'm not sure which one worked; I'm just happy it finally works now. Roku Error Code 005 is nothing, it just a minor error that we face when we try to update the software. I put in my internet information. Not one second less, or it doesn't really reset. This is our household's 5th Roku device and the first we have had an issue with. Published on Sep 5, 2017. . Roku premiere. I bought 2 of them and one works fine and the other does not.. Ok I followed these instructions perfectly 3 times and it didn't work. Your serial number tells us nothing. By this point I had been working on this for close to two hours. Who can I PM to fix this?? Tried restarting AGAIN. Hi -- this is a huge problem for me as well. I restarted it one last time (again, plug/replug to get the TV to read the signal after restarting) and checked my Circle (parental controls) settings. https://support.roku.com/article/115002796148-what-should-i-do-if-my-roku-device-is-unable-to-update... Yamaha 7.2 surround sound Set up to roku express stick. Tried restarting AGAIN. This seems to be a network issue bc I can connect to my iSP provided wifi from AT&T fine but not to the Orbi mesh network I recently installed to get better coverage as I "cut the cord". ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. If you are trying to connect wirelessly and update, you can switch to wired and then try connecting again. I'll follow up directly to continue assisting you. I finally got it to connect via mobile hot spot and I used the cellular network to update the software. Roku Error Code 005 is nothing, it just a minor error that we face when we try to update the software. Roku Express Error "Code 005" Initial Setup--Solved! This would explain why … I've tried all this for a couple days now and still wont work. [personal information removed]  Thanks for any help you can provide, this is hugely frustrating as you can imagine. Not sure exactly how this was blocking the Roku update, even though I had not set the Roku web site to be blocked. Aug 20, 2020 - This Guide to Fix Roku error code 005. Its says update software but want progess - Answered by a verified Tech Support Specialist Now, even though it could find it before I did the update, it now cannot connect to my network. So I'm really giving up on it. I added the Express to my home devices. Roku Error Code 005 - Contact us +1-844-301-7120 to troubleshoot if you have problems with Roku Error Code 005 in your Roku Device. Have tried rebooting router several times. If you have already selected "OK" and gotten the error message, just unplug the Roku Express and plug it back in to reboot it, or factory reset it using the same "Secret Screen" accessed in the below instructions, then reconnect to the network to get back to the update screen with the "OK" button. Find the hidden, recessed reset button and hold it for a minimum of 30 seconds. I just bought 3 Roku express devices, and they all have this problem with not being able to download software update which prevents linking to my Roku account and activating the Roku. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I think I have to take this one back and say the heck with it. Just grab your phone and dial Roku helpline number for instant solution USA/Canada: +1-888-480-0288 & UK: +44-800-041-8324. We need to know what model Roku you are speaking of. If Roku wireless speakers are connected to your Roku Streambar, Roku Smart Soundbar, or Roku TV, that device will check at the same time to see whether new software is available for the speakers.