If your Plusnet broadband connection isn’t working you don’t necessarily need to contact customer support. You can also write to Plusnet by sending a letter stating your intention to cancel and including your name, telephone number, address where the service is located and your account number. Get instant answers to your questions by chatting to us online. Online chat is currently unavailable, please choose another option. Earlier this month the provider said that, despite their TV service being withdrawn … Sorry about this. If we're closed you can use our Sales Enquiry form and one of our sales advisors will call you back. 7.30am - 10pm, every day Alternatively, you can contact us at mobile-help@plus.net We're here to help, you can also sign up for broadband over the phone. Lines are open Monday – Saturday 9am to 5pm. We've got great opportunities for the right people. Plusnet offers a great selection of broadband and phone packages, as well as broadband-only, and customers can choose fibre for a superfast home connection. Plusnet Hub One. Since then Plusnet continued to grow its internet based home broadband and telephone services and they are now one of the larger broadband service providers within the UK. Opening hours for customer service are between 9.00 am - 6.00 pm every day. Plusnet also has a dedicated customer support account on Twitter, which can be found @plusnethelp. 2021 | 10:27 Europe/Amsterdam. 9am - 5.30pm Monday to Friday. 2 Pinfold Street ; Unlimited Fibre (£22.50 per month) uses fibre broadband technology to give you an average download speeds of 36Mbps. Alternatively please complete the fields below and we will aim to get back to you within 36 working hours. For jobs, press, partner and commercial enquiries. We'll get 0800 013 2632 I have had 5 line failures in the past year, all of them at the exchange and the last two were in the past week. You can switch as normal, usually with no home visit needed -, Plusnet broadband customer service telephone number, Want to leave Plusnet? (from within the UK), +44 330 123 9197 Currently, Plusnet has also consolidated technical support to this number too. has almost certainly got an answer. February. Take a look for yourself by clicking below. Call 500 from your Plusnet Mobile or 0800 079 1133 from any phone. If what you want is to cancel your Plusnet business broadband deal, there’s a specific line dedicated to cancellations. Sheffield All packages offer unlimited monthly usage, and the range of contract options ensures plenty of flexibility. Call 500 from your Plusnet Mobile or 0800 328 4677 from any phone. Plusnet customer support is a UK-based call centre. Plusnet was recognised as the broadband provider of the year at the Uswitch Broadband and Mobile 2021 awards. Contact Plusnet. To chat to us, please switch off any ad blocking software. You can contact the customer service team at 00800 587 1952. It's one of the best broadband deals we've seen. 0800 432 0200 / +44 345 140 0200 (from outside the UK) Monday to Sunday: 9.00 am - 6.00 pm. Plusnet’s online help and support section is intended to cover the most frequently asked questions, while a ‘Contact Us’ facility is available for live online chat or by phone. The process is now far more easier if you're switching from and to a provider that uses the BT Openreach network (e.g BT, Sky, TalkTalk, Plusnet & many more). 506, Everest Complex, Opp. Read our guide to cancelling Plusnet for more information, but initially, we recommend contacting Plusnet to see if you are our of contract. If there is an email address to contact Customer Support, or just to send these messages to PlusNet for action, then it should be made more obvious under the "Contact Us" button on the top of all (?) Plusnet broadband customer service number. Plusnet win four titles at Uswitch’s Broadband and Mobile Awards 2021 - including Broadband Provider Of The Year. View Deal Please enable functional cookies to use this feature. This is often a quick and easy way to get a problem sorted out, but if it’s not resolved to your satisfaction at this point then you’ll want to move onto a written complaint. 0800 432 0080. Log in and send us a message. Devices using older wifi standards such as 802.11n are also able to connect; ADSL2+ & VDSL2 modem – The ADSL2+ allows for connections over the Openreach telephone network, … The first thing to check is the Plusnet broadband status in your area. S1 2GU. Depending on the nature of your complaint it might be worth contacting the Plusnet Twitter account before doing anything else, as this could garner a quick response. For this, you should call 0800 013 2632 from within the UK and +44 330 123 9197 from abroad, but this line is only available from 9 am to 5.30 pm, Monday to Friday. Please have your payment details ready if you'd like to place an order. The Balance We help people search for, compare and find suitable broadband only packages as well as bundles containing combinations of broadband, home phone, digital TV and mobile SIM. Plusnet Fibre Extra broadband: £24.99 / month This 18-month contract offers you 66Mb average download speeds, and comes with free activation, line rental and a £60 Mastercard – all for just £25 a month! Visit careers website, So you can enjoy all the latest features of our website, we recommend that you update your browser to the latest version.×. Uswitch Broadband and Mobile Awards 2021 | Plusnet. Become a broadband expert with our help guides. We caught up with Plusnet's marketing director to find out its plans for the future. Plusnet accounts & billing contact number: 0800 432 0200. Contact your Plusnet Business Broadband advisors. Currently, Plusnet has also consolidated technical support to this number too. You can also contact Plusnet by writing to them at Plusnet plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU. (from abroad). Whichever one you choose, you'll get totally unlimited downloads and a free router. Opening hours for customer service are between 9.00 am - 6.00 pm every day. At Broadband Genie you can save on broadband with the latest offers from the best providers. If Twitter isn’t an appropriate avenue for your complaint, or you don’t have any luck going this route, you’ll need to either speak to someone or write to Plusnet. username and password (This link opens in a new window or tab) (from within the UK), +44 330 123 9123 Fancy doing something together? Please enable functional cookies to use this feature. You can change your cookie settings at anytime. Plusnet broadband. First, try using a different device and restart your Wi-Fi router - if it’s still not working then it might be a problem with the network, which you can verify using a variety of sources online. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. If you need to contact Plusnet customer service the number is 0800 432 0200. If you see this message again, just give us a call and we'll get your order sorted. In the UK, Plusnet currently offers a choice of three broadband plans: Unlimited (£18.99 per month) uses copper broadband (ADSL) technology to give you average download speed of 10Mbps. Broadband ISP Plusnet, which recently stopped taking new orders for their YouView powered Pay TV box and service but left existing customers to ride out their remaining contracts (), has now put another nail in the coffin of their TV product by announcing the withdrawal of several popular channels.. We've got great opportunities for the right people. pages of the website. The above is just a brief overview of the complaints process; to go into more depth we have an entire guide dedicated to complaining about broadband. Here's how to switch, guide dedicated to complaining about broadband, Shell Energy Broadband: Customer Services. @BabsB Plusnet do not have an email address for contact. Broadband Genie, and some associated third party tools, use cookies. (from abroad). If you are not, then great news! For all media enquiries please visit our press office. Our support phone lines are open 7 days a week. We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details). Broadband Genie's helpline is powered by Dixons Carphone. In addition to the Plusnet service status page, you can also use 3rd party websites such as istheservicedown and downdetector and to check the current status and any reports from other Plusnet customers. pay for 12 months in advance to save c.£30).. Plusnet was founded as a dial-up ISP back in 1997, their customer base doubled in 2004. For Plusnet, you need to contact Ombudsman Services: Communication. https://www.broadband.co.uk/broadband/providers/plusnet/reviews Limda Chowk, Rajkot - 360001 (0281)2230715; Info@plusnet.co.in Have your payment details handy to place an order. (from abroad). Please have your Plusnet's standard-speed broadband is available to 99% of the UK while over 80% can get its fibre packages. handy. For more assistance with broadband problems read our guide to troubleshooting broadband. … There's no need for you to contact your existing supplier as the responsibility for the broadband and landline switch lies with the company you are switching to. The number you should contact Plusnet on is: 0800 432 0200. If you’d prefer to write to Plusnet, use this address: Plusnet It’s as simple as that. back to you as soon as possible. You can also login to your Plusnet account and raise a ticket with the Help Assistant. Send us an email and someone from our dealers team will be in touch. It’s as simple as that. Our sales team will be more than happy to help you. Existing customers of UK ISP Plusnet’s home broadband and phone service will be displeased, if perhaps not all that surprised, to learn that the provider has finally scrapped their long-running Line Rental Saver (LRS) discount (i.e. Another helpful resource is Down Detector, a third party tool which provides updates on broadband providers as well as other services. If you’re moving to Virgin Media, Three Broadband or a full fibre broadband service that uses its own network, you’ll need to contact Plusnet to end your broadband service. If you’ve encountered a technical problem with your Plusnet broadband, need to ask customer services a question or are wondering how to make a complaint about Plusnet, this guide to Plusnet customer services, technical support and complaints will show you how to contact Plusnet by phone, in writing, or online. Plusnet offers three types of unlimited broadband package, from the entry level standard-speed option to its fastest Fibre Extra offer with superfast average speeds of 66Mb. If you have a query regarding your Plusnet Reward please call 0800 587 2013. Plusnet Broadband contact details. 0800 023 2345 By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. 0800 023 2221 (from within the UK), +44 330 123 5123 To do this you must have either received a “deadlock letter” from Plusnet or not received a reply to correspondence for more than eight weeks. Open all day, every day. Send us an email and we'll get back to you with all the great ways we can help your business grow. Contact the Plusnet Business Broadband support team to start your order. Contact Newsroom; Newsroom Plusnet. (from within the UK), +44 330 123 4433 Sign in to see exclusive offers, manage your bill, upgrade your account and make the most of incredible deals on BT Sport, YouView and SIMs. Plusnet line rental Plusnet broadband. Enjoy the best in home entertainment with great value TV and broadband bundles from leading providers. Unfortunately Plusnet and most Uk service providers have to use Openreach to get things fixed but users cannot contact Openreach directly which means fixes are delayed and users get frustrated. Fibre only – Supplied with Plusnet’s fibre broadband packages; Next generation wifi – Hub One uses the latest wireless standard (802.11ac) to deliver the fastest wifi speeds possible. Hopefully one of the Help Team will pick this up as soon as possible, but bear in mind that it is the weekend, and they are also on reduced staffing levels. Please have your payment details ready if you'd like to place an order. No, not anymore. We'd love to hear about it via our Also, check the official Plusnet Twitter account as service updates may be posted here. Outside of these hours, please use our Sales Enquiry form and one of our advisors will call you back. Drop us an email and someone from our business team will be in touch. If you're at the end of your tether, then you could consider switching away from Plusnet - you could well save yourself money in the process! Alternatively, you can keep Plusnet running alongside your new broadband provider to avoid paying an early exit fee to them for cancelling your service. You can change your cookie settings at any time. For more information please see our privacy policy. You can switch (to a cheaper and better deal) for free. If you've got a question about any of our products, our help and support centre You can also log into your Plusnet account and use the Help Assistant to submit a written query. Please have your username and password handy. Call customer services on the number listed above  - or use the live chat - and explain you want to make a complaint. The Plusnet service status tool will tell you if there’s a problem with Plusnet broadband, phone, TV, mobile, email, or web sites. Plusnet Broadband Plans. 0800 028 0282 However, if you are a new customer and isn’t part of the Plusnet community yet, you still have to do the following steps. Prefer typing over talking? There are two different services used by all providers. (from abroad). Plusnet is a combination of 3 different firms, Free Online, Force9 and Metronet. Plusnet's customer service team is on 0800 432 0200. You can check the status of plusnet broadband by visiting the Plusnet service status page.. In the case of the standard ADSL broadband, that's a Plusnet Hub Zero router. press page. Our award-winning customer support is available 7 days a week. Shastri Maidan, Nr. Looks like something's stopped working. The final part of the complaints process is submitting a complaint to the ombudsman. Sometimes its important to contact your broadband provider over the phone so you can sort out any issues in relation to accounts and billing. Plusnet Local Comparison - Check if Plusnet is available in your area by postcode. A selection of our best deals can be found below: You could also choose to start switching by entering your postcode here, we'll then show you all the deals available in your area: Once you've entered your postcode, you'll only see deals available to that address. Giving customers a discount for pre-paid Line Rental was once quite a popular thing to do, although … Call 500 from your Plusnet Mobile or 0800 079 1133 from any phone. Check Plusnet's service status Call Plusnet customer service: 0800 432 0200 Contact Plusnet's Live Chat Read advice about Plusnet connection issues Twitter: @Plusnethelp Facebook: Plusnet Read our review of Plusnet Broadband. You are in: Broadband > Info > Contact us Contact Us Broadband Internet UK is one of the UK's leading independent broadband information & comparison websites. You can contact Plusnet on 0843 770 0242 or 0800 432 0200. Opening hours. With Plusnet, you can choose between basic ADSL broadband with average download speeds of 10Mb, or its faster fibre sibling. Though to simplify matters Plusnet provides a cancellation form with fields for all the information it needs which you can print. 15. You can also complain by writing to Plusnet plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU . Plusnet's reasoning behind scrapping the service is apparently to focus on their value broadband brand and providing high quality customer service. Use social media to speed up response times If you've gone through the usual channels: email, phone, online chat for example, and you're still not getting the help you need, why not try contacting Plusnet politely by social media. Plusnet Official site: www.plus.net; Plusnet Service Status report: check here; Technical Support helpdesk: 0845 140 0200 (24 hours, 7 days a week) Broadband faults: 0845 140 0080 (24 hours, 7 days a week) Broadband links.